Return & Refund Policy

At EVOXX, we stand behind the heavyweight quality of our biowash cotton, premium stitching, and vibrant screen graphics. If you encounter any issue with sizing, fit, or manufacturing condition, we offer a straightforward, customer-friendly exchange and return process.

1. 7-Day Exchange & Return Window

You may request an exchange or return within 7 calendar days from the date your shipment is delivered.

• Sizing Exchanges: If your regular or oversized tee feels too snug or loose, you can exchange it for any available size (M, L, XL) of the same design.
• Damaged / Defective Deliveries: In the rare event of transit damage, print flaw, or stitching defect, we will arrange a zero-cost replacement immediately upon photo verification.
• Wrong Product Delivered: If you receive a different design or color than ordered, we will dispatch the correct item at zero additional cost to you.

2. Condition of Items for Return / Exchange

To ensure high hygiene standards across our garment line, all items returned must satisfy the following conditions:

• T-shirts must be unworn, unwashed, and in brand-new condition.
• Original brand tags, barcode stickers, and packaging must be intact.
• Free from any perfume scent, body odor, deodorant marks, stains, or pet hair.

3. How to Initiate an Exchange or Return

Getting your exchange processed is quick and effortless:

• Step 1: Send a message to our WhatsApp Support Desk at +91 98675 68183 or email hello@evoxx.in with your Order ID/Phone number.
• Step 2: Mention the reason (e.g. "Need size L instead of M") and attach 1–2 photos if reporting a defect or transit damage.
• Step 3: Our team will confirm the request within 24 hours and arrange reverse pickup through our logistics partner or provide the return dispatch instructions.

4. Refund Processing Timelines

If a replacement or alternate size is unavailable, or if you opt for a monetary refund:

• Prepaid Orders (UPI / Cards / Net Banking): Refunds are credited back to the original source account/UPI ID within 5 to 7 business days following our quality inspection of the returned garment.
• Cash on Delivery (COD) Orders: Refunds are transferred directly to your bank account or UPI ID via NEFT/IMPS within 3 to 5 business days after bank details are verified.

5. Order Cancellation

• You may cancel an order free of charge at any time before the package is dispatched by messaging our WhatsApp support desk.
• Once an order is handed over to our courier partner and a tracking number is generated, cancellation is no longer possible, but you can still request a standard return upon delivery.

6. Amazon Orders

If you purchased your EVOXX t-shirt through our official Amazon.in storefront, your return or replacement request is handled directly through your Amazon app under "Your Orders" according to Amazon India's 7-day fashion return policy.