Privacy Policy

At EVOXX (operating under www.evoxx.in), we respect your personal privacy and are committed to protecting the data you share with us. This Privacy Policy outlines our practices regarding data collection, storage, and processing when you browse our website, interact with our direct WhatsApp order desk, or purchase our apparel.

1. Information We Collect

When you visit or place an order through EVOXX, we may collect the following categories of information:

• Contact & Order Details: Full name, shipping address, pin code, phone / WhatsApp number, and email address provided during WhatsApp checkout or order placement.
• Order Preferences: T-shirt designs, size selections (M, L, XL), colorways (Black, Blue, White, Yellow), and quantity.
• Technical Data: Device type, browser user-agent, operating system, and IP address collected automatically through standard web server logs for security, performance optimization, and fraud prevention.
• Communications: Messages, queries, or sizing questions sent to our official customer desk via WhatsApp, email, or social media channels.

2. How We Use Your Information

We process your personal information strictly for legitimate commercial purposes, including:

• Fulfilling, packing, and dispatching your streetwear orders to your designated shipping address across India.
• Providing real-time order tracking numbers, delivery updates, and customer support via WhatsApp or email.
• Processing exchanges or returns in accordance with our Return & Refund Policy.
• Preventing fraudulent orders and maintaining the security and integrity of our web store.

3. Data Sharing & Third Parties

We will never sell, lease, or rent your personal data to external marketing brokers. We share your information solely with trusted logistics and infrastructure partners essential to completing your order:

• Logistics & Courier Partners: Third-party shipping partners (e.g., Delhivery, Blue Dart, Shiprocket, or Speed Post) receive only your name, phone number, and delivery address to fulfill delivery.
• Official Amazon Storefront: When you choose to purchase via our Amazon.in link, your transaction is governed by Amazon's privacy policy and data protection framework.
• Legal Obligations: We may disclose information if required by applicable Indian law, judicial decree, or law enforcement authority.

4. Data Retention & Protection

We retain transaction and customer records only as long as necessary to satisfy accounting, taxation, and statutory requirements under Indian law. We implement robust SSL/TLS 256-bit encryption on www.evoxx.in and adhere to industry standard security safeguards to protect against unauthorized access.

5. Your Rights

Under Indian data protection laws, you have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate or incomplete contact/shipping details.
• Request deletion of your non-statutory contact details from our active notification lists.

6. Grievance Officer & Contact

For any privacy-related questions, corrections, or grievances, please contact our designated Grievance Desk: